55 High Level Tasks an Online Business Manager  can do to save you time and make your life easier!

"I used to love my business, but now I feel like all I have created is an Admin Monster!" 

Relate?  

When we set out to start a business, we crave the freedom, the creativity, the expansiveness of doing the work we love. However, what often comes with that, as the business becomes more successful, is a lot more admin, moving parts, people and operational matters that we are required to do and manage. 

If you are frustrated with the "monster" you have created and not sure how to move to the next level, this article is for you. 

With the explosion of businesses in the online space there has created a huge demand for skilled, adaptive, highly experienced Virtual Team members to guide business owners to thrive. 

We are called Online Business Managers. Many business owners are unfamiliar with OBM's or aren't sure what tasks an online business manager can do. 

What is an Online Business Manager (aka OBM)?

We call them unicorns but technically speaking, an Online Business Manager, or OBM is a virtually based support professional, who manages online-based businesses. This includes the day to day management of projects, operations, team members, and metrics. At least, that is, according to Tina Forsyth, the author of Becoming an Online Business Manager.

But more basically put,
an OBM is a real-life person who makes running your business more comfortable than ever. A dedicated professional that provides you more time, energy, and money day in and day out.

An Online Business Manager is your right hand, your go-to. An OBM is a trustworthy person that you can hand over your plate of responsibilities and get back to doing the things you do best.

And I know that it can be difficult to imagine giving up a part of your business to someone else… especially a stranger whose role may not be super clear to you yet.

So, we’re looking to clear up any confusion and give you clarity on exactly what an OBM does, and more importantly, what an OBM can take off your plate, like ASAP. 

There are 4 key components that constitute the responsibilities of an Online Business Manager. 

1. Project Management: The "How" to your ideas. 

2. Operations Management: Keeps Everything Running Smoothly

3. Team Optimisation: The Middleman Between Your People and You

4. Day to Day Support: The Random (time-sucking) Stuff That Pops Up

Let's look at 55 high-level tasks an online business manager can do...

online business manager

55 High-Level Tasks An

Online Business Manager Can Do...easily

1. Project Management: The "How" To Your Ideas

Do you have all of these fantastic ideas floating around for your business, but no idea how to make it happen?

An Online Business Manager is great at implementing the "how" to your business dreams. Online Business Managers work independently of you, so they are already skilled in how to go from step 1 to step 100.
 

15 Project Management tasks that an OBM can take off your plate right away:

  1. Setting up a course launch
  2. Creating a new stream of revenue
  3. Brainstorming a new digital marketing strategy
  4. Implementing a marketing strategy
  5. Outsourcing one-time tasks
  6. Updating and refreshing a current website
  7. Building a killer website
  8. Setting up project management systems
  9. Keeping track of deadlines
  10. Delegating tasks for you
  11. Creating project templates
  12. Boosting SEO
  13. Handling PR
  14. Creating Virtual Events
  15. Scheduling Live Events

TOP TIP!

The more you, as the business owner, can focus on the outcome you want achieved and less on the "how" the more effectively OBM's are able to work. We are able to craft the solutions quickly, adopting based on years of experience of working in other businesses.

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2. Operations Management: Keeps Everything Running Smoothly

virtual operations support

On top of handling all of your current and future projects, an Online Business Manager can keep the other aspects of your online business running smoother than ever. OBM's are amazing at all things operational. They thrive in creating essential operational procedures for your business to stay efficient and effective, regardless of everything else going on. They are not only solving the problems today, they are simultaneously analysing the process and ensuring it is as smooth as possible, documenting the system and making sure that  if the same issue crops up again you don't have to figure it out all over again. We solve things once.

15 Operational Management Tasks:

  1. Automating new systems
  2. Updating old systems
  3. Write up contract templates
  4. Updating business documents
  5. Implementing current software
  6. Updating outdated software
  7. Staying up to date on new software/systems
  8. Invoicing clients
  9. Organising quarterly metrics reports
  10. Scheduling (calendar management)
  11. Testing links/forms on a website
  12. Managing online payments
  13. Create an SOP library
  14. Record instructional videos for teaching purposes
  15. Prioritise daily tasks

You may not even realise that the operations management of a business is where you are spending a lot of your time. Keeping everything up to date and functioning correctly is a part-time job in itself. Unless you love managing systems and creating standard operating procedures, it is time to pass the torch on to someone who does.

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3. Team Optimisation: The Middleman Between Your People and You

virtual manager remote teams

Do you want some space from your team? You can have the best team out there and still crave a little "CEO" time.

If you are tired of your team running to you for every little thing, well, it is time to put something else in place… such as another trustworthy person they can bombard with questions.

It has nothing to do with how great your team is if you do not have the leadership skills or time to manage them properly. And let's not forget, on top of managing your team, how are you organising client communication?

An Online Business Manager takes care of your team and your clients, so the only thing you need to worry about is what is currently going on in your business. We can also handle recruitment. (We have an outline of our entire recruitment process here. )

15 Ways Your OBM Takes Care of Your People (On Behalf of You!):

  1. Implement multiple communication channels
  2. Customer service
  3. Team management
  4. Cultivating a thriving workplace culture
  5. Manage team communication channels
  6. Client communication
  7. Social media management
  8. Conduct weekly team meetings
  9. Firing staff
  10. Hiring new staff
  11. Handle the on-boarding of new staff
  12. Train new staff
  13. Email marketing
  14. Host team retreats
  15. Team Performance Reviews

As much as having direct access to you during business hours is convenient for the people in your life, step back and analyse how much time it is taking away from your other projects.

Putting a mediator in place so you can trust things can still get done without you is freeing for a CEO. Goodbye to the days of putting out every single little fire, and say hello to your new firefighter! In the interim you may want to check out some simple ways to lead your virtual team

HOT TIP!

Contrary to what you might think, most team members usually love this, as their questions are answered more quickly, (especially if you are a bottleneck!) they feel more empowered and are more open to asking questions, if they were worried about "bothering the boss" all the time.

4. Day to Day Support: aka. Time-Sucking Things!

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When was the last time your day went exactly as you planned? If you laughed at that question, then you are most likely the CEO of an online business.

Every CEO goes into the day, knowing that it will most likely not go as they planned. And that is OK! Life would be boring without a little surprise here and there.

Along with the surprise daily tasks, there is also the once a quarter task, annual maintenance, and just the dull one-time tasks that never fail to pop up at the most inconvenient time possible.

An Online Business Manager becomes your right hand, your go-to, your saving grace in handling these types of things. They are very detail-oriented and organised, so all of those "surprise" things end up being prepared for already.

10 Random Things That an OBM Can Handle For You:

  1. Track analytics
  2. Track expenses
  3. Track sales revenue
  4. Create a team budget
  5. Boost daily team morale
  6. Write testimonials
  7. Measure customer satisfaction
  8. Manage unexpected issues
  9. Affiliate management
  10. Booking PR spots for you

You can't do it all. But guess what? No one expects you to, except for yourself. Your dream of a perfect workday is in reach; all you need to do is make it possible.

Let's be honest, the list can go on and on. 

Should You Hire an Online Business Manager?

An Online Business Manager is essential for any online business. They take care of all the small things so that you can focus on the big stuff.

When you combine your operations running smoothly, your projects managed, and your people working happily, it feeds into a thriving business. And the team are prepared to handle the day to day surprises that pop up in your business.

If you are tired of spending your valuable time on things that do not light you up, it is time to get serious about your business and hire some help.

This list of 55 tasks an online business manager can do is NOT exhaustive. There are so many more tasks an OBM can take off your plate on a daily basis.

If you want your time back, get an Online Business Manager. Simple. 

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What's it like working with our OBM's?

Your Online Team a full service Online Business Management agency for entrepreneurs ready to be freed up from day to day operations, systems, project and team management.

Our goal is to implement the systems and structure that you dream of in order to scale and expand while pushing forward key projects. We want to free up your time so you can focus on what you do best. Nothing makes us happier!

The Specifics:

  1. We install a team of capable and talented project managers, operations and system specialists.
  2. Unlike some agencies, you are assigned a DEDICATED Online Business Manager (OBM) who become your point of contact and project manager.
  3. Your OBM will work with you on your priority projects and objectives, pushing them forward to completion and achieving the business outcomes you are seeking.
  4. You’ll also become familiar with our other OBM’s within the team who may lend a hand in implementing and overseeing projects in your business as needed. We all come with our own skill set and genius to contribute to your business.

Our Zone of Genius:

We know what we’re great at! We focus on FOUR key areas of Business Operations:

  1. PROJECT MANAGEMENT & STRATEGIC SUPPORT - Freeing up your time by managing essential projects through to completion whilst working with you to figure out what you need and what the priorities are (aka. your wishlist!)
  2. TEAM OPTIMISATION - Anything that helps your team perform as a cohesive and productive unit! This could include recruitment, implementing new productivity systems, team training etc.
  3. OPERATIONAL SYSTEMS - We love working through the key processes and procedures that your business needs in order to stay efficient and effective. We can create SOP’s, implement new processes, optimise project management tools such as Asana/Trello etc.
  4. DAY TO DAY SUPPORT - To ensure efficiency and structure within your team and business. This could include facilitating team meetings, team performance reviews etc.

We begin with an operational strategy call to determine the details of your projects and objectives. We’ll agree on the best way to work together to make sure we are all on the same page in achieving your desired outcomes.

Once the plan of attack has been agreed, we will go full throttle into making it happen, working alongside you and giving you the confidence that we have everything under control allowing you to focus on managing other parts of your business.

Contact us today to see how we can set your business up for success!

Book a free call & discover how we can help grow your business